Lasso
Hospitality & Entertainment Automation

AI systems for hospitality operations that cannot afford dropped handoffs.

Lasso starts with one consequential workflow in this operating environment and, when the owner, boundary, access, controls, and economics are sufficiently clear, puts it into production.

How We Start

Understand the operation before prescribing the system.

Operating question

Where does the workflow lose value?

Bring one workflow where inquiries, requests, approvals, or reporting lose time, context, or accountability.

Candidate workflows
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Event inquiry follow-up and booking handoffs

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Guest request routing across departments

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VIP, member, sponsor, or account briefs before service moments

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Review, complaint, and service recovery routing

Production path

We configure, connect, or build the right controlled solution, prove it against acceptance measures, and prepare the team to own the change.

Explore the Production Sprint
Common Workflow Problems

Start where the manual work is already costing time, speed, or visibility.

Workflow signal

Event, group, and VIP inquiries need fast qualification, clear handoffs, and follow-up before the booking window closes.

Discuss this workflow
Workflow signal

Guest requests, reviews, complaints, and service recovery moments need cleaner routing across departments.

Discuss this workflow
Workflow signal

Managers need revenue, labor, reservation, review, and event visibility without rebuilding reports by hand.

Discuss this workflow
The five-case operating test

A polished reply proves very little. Test the handoff.

Before you configure, connect, or build, run one hotel group-sales workflow through the cases that usually expose weak automation. A useful system keeps the source, facts, accountable owner, exception, approval boundary, and resulting record inspectable.

The public workbench lets you compare controlled handling with a shortcut profile. Choose Hotel group sales to run this suite.

  1. Complete inquiry

    Can the workflow preserve the supplied facts, create one inquiry record, and assign the group-sales owner?

    Pass evidence

    Source, extracted fields, owner, timestamp, status, and next step remain visible.

  2. Missing dates

    Does it ask only for the missing arrival and departure dates instead of guessing or quoting?

    Pass evidence

    The inquiry stays pending and owned, with no unsupported commitment.

  3. Conflicting dates

    Does it preserve both date ranges and their sources instead of silently choosing one?

    Pass evidence

    The conflict, clarification owner, and next step remain visible.

  4. Duplicate inquiry

    Can it prevent parallel replies and double work without losing either source?

    Pass evidence

    One active record and owner remain, with both submissions linked for review.

  5. Concession approval

    Will a 12% discount request stop at the fictional 8% coordinator approval limit?

    Pass evidence

    No concession is promised; the sales director owns the pending decision.

What this exhibit is

All organizations, people, properties, dates, amounts, records, results, and review times are fictional. The workbench is a browser-local simulation with predefined rules, no live AI, no backend, and no connection to a hotel system.

What it does not do

Nothing is sent, assigned, booked, approved, or written to an external system. The exhibit demonstrates buying questions and visible controls; it is not a client result.

Run the five-case testDiscuss one hospitality workflow
Workflows Lasso Automates
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Event inquiry follow-up and booking handoffs

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Guest request routing across departments

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VIP, member, sponsor, or account briefs before service moments

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Review, complaint, and service recovery routing

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Weekly revenue, labor, reservation, and operations summaries

Why Teams Trust It
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Brand voice and guest experience stay human-approved

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Escalation for VIP, complaint, safety, refund, and high-value moments

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First workflows can start across inboxes, forms, POS exports, reservation systems, and spreadsheets

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Designed for one venue or inquiry path first, then repeatable expansion

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Automation supports operators, sales, and managers instead of replacing service culture

ENGAGEMENT PATH

Put one workflow into production. Then expand what works.

When the workflow, owner, access, and measurable result are clear, Lasso starts with a focused Production Sprint. Other structures fit different operating and economic conditions.

$40K-$75K

01 · Production Sprint

Put one tightly scoped workflow into production in 4-6 weeks, with integrations, controls, acceptance, rollout, and training.

Review the Sprint
$25K-$50K minimum + performance economics

02 · Outcome Partnership

Align part of the commercial structure to attributable recovered revenue, savings, margin, or transaction economics.

Discuss this structure
$25K-$75K implementation + $10K-$25K+ / month

03 · Managed Workflow

Build and operate a defined workflow with accountable monitoring, exceptions, reporting, and improvement.

Discuss this structure
$30K-$75K+ / month

04 · AI Operating Partner

Continuously transform high-value workflows over a 3-12 month operating horizon.

Discuss this structure
SYSTEMS

Designed for real operating environments.

POSreservation systemsevent formsCRMemailspreadsheetsreview platformslabor tools
Decision questions

Why start with one workflow?

A defined workflow creates a measurable baseline, clear ownership, practical access requirements, and a production result the business can evaluate.

What if production cannot be scoped responsibly?

A $20K-$35K Workflow Scan can establish the baseline, economics, controls, feasibility, and production plan before implementation.

What happens after a successful Sprint?

Lasso can expand the build, operate the workflow as a Managed Workflow, structure an Outcome Partnership, or serve as an ongoing AI Operating Partner.

Explore the Production SprintBrowse Services